Podcasts to help you kick-start your year and crush your goals

In case you missed it, 2020 has left the building! Whether you’ve jumped into the new year head first ready to take action, or if you’re still coming out from summer hibernation mode (guilty!) we have a collection of must-listen podcasts to help kick-start your year and crush your goals. 

#GrowGetters

Image Source: Apple Podcasts

No surprises here—we’re BIG fans of #GrowGetters at Creative Women’s Circle. If you’re yet to check out Tanya and Tiffany’s podcast, the good news is, you have plenty of episodes to dive into.

#GrowGetters is the future skills podcast for smart women in business. Known for their signature digestible and fun format style of producing, and available every Wednesday, their episodes are the perfect mid-week dose of inspiration and motivation.  Tune in as Tanya and Tiffany download the latest trending work methods and models, share insider knowledge on how to grow your brand, along with bringing you the latest digital growth hacks. 

If you’re a professional woman, passionate entrepreneur, or seasoned side hustler, #GrowGetters is a must listen!

Brandfetti

Image Source: Apple Podcasts

No matter what profession or industry you work in, words are the cornerstone to conveying your message and creating an impact. But like many, finding the right words, and more importantly, knowing how to use them effectively, can leave us mystified. Enter Brandfetti.

Brandfetti is hosted by Anita Siek, the founder and Director of Wordfetti, a strategic copywriting and communications agency. The no-fluff podcast dedicates itself to helping you craft a standout brand through creative content marketing, diving deep into consumer psychology, and lifting the veil on how some of the best-known brands have built a successful brand using words. 

StartUp Creative

Image Source: Apple Podcasts

Business coach and founder of StartUp Creative, Kaylene Langford, shares authentic and raw startup stories from the frontline of successful businesses. Episodes are jam-packed with actionable advice, resources, inspiration and recommendations for startups, freelancers and entrepreneurs.

The podcast features interviews from creative women such as Lunch Lady co-founder, Kate Berry and Seed & Sprout founder Sophie Kovic. Listeners are left feeling empowered in the knowledge that managing a business you love isn’t a dream for the future, but something that can be achieved now through persistence, sleep deprivation and a reckless renegade spirit of possibility and positivity. 

The Emily Osmond Show

Image Source: Apple Podcasts

If you’ve been searching for a podcast that blends marketing, mindset and money, then The Emily Osmond Show is for you.

With episodes released bi-weekly, listeners can geek out on practical strategies for business and career success, and indulge in shared candid stories from some of your favourite brands and entrepreneurs (hint: check out the Raw and Real episode if you’re a Lisa Messenger fan!). Emily’s episodes are honest and inspiring and have become known as the go-to for relatable and actionable resources for small business owners.

Vogue Codes:

Image Source: Apple Podcasts

The Vogue Codes podcast series hosts an array of leading female founders and entrepreneurs to unveil what it takes to succeed in the worlds of tech, fashion and beauty. 

Vogue Codes inception came from a desire to break down the stigma around women in STEM, and inspire them to look towards careers in science, technology and engineering. The podcast series follows from the 2019 and 2020 event series, where an incredible range of women deliver inspiring keynotes and panel discussions on a range of topics, all to encourage women to explore careers in the tech industry. 

Vogue Codes is the perfect accompaniment on your morning walk with easily digestible episodes to motivate you at the onset of a busy workday, week or in our case, a new year!

Starting a creative business when you have young children

Kerri Hollingsworth with her daughter

5 min read

Whether you start a side hustle at night after the kids go to bed or launch a business during maternity leave, choosing the freedom of a business or freelancing is an increasingly popular choice for women who have young children. But there are questions. A lot of them. How, exactly, does it work? When do you work, how do you work, how do you decide what type of business to start? 

To answer some of these questions, we interviewed three Creative Women’s Circle members who have forged this path for themselves. They give us some behind the scenes insights into the process of starting their businesses, and how, exactly, it all works. 

Our interviewees

Nadine Nethery, based in Sydney with three children, runs Can Do Content. She is a copywriter who works with female entrepreneurs, helping them to find their brand persona and their ‘why’. A lot of these women are also juggling their business with family life, and it is Nadine’s mission to help them find their voice. 

Nadine Nethery. Image: Sister Scout Studio

Kerri Hollingsworth runs antiquate from her home in Gippsland, Victoria .  Combining two passions, one for upholstery and weaving and the other for sustainability, she uses recycled materials to create one-of-a-kind armchairs, each piece telling its own story. Kerri runs her business alongside being a mum to her three year old daughter. 

Kerri Hollingsworth

Melbourne-based Tess McCabe is a familiar name in CWC circles. The previous president of the Creative Women’s Circle board runs Creative Minds Publishing, a boutique publishing company that produces and sells high-quality books and resources that provide practical advice and inspiration for creative professionals­. She juggles this alongside part time work and caring for her two kids.

Tess McCabe

What prompted you to start your business?

Image: Kerri Hollingsworth

Kerri: I started out doing standard upholstery before my daughter was born, while I was working as a flight attendant. But I was getting frustrated with the amount of waste I was producing in my home and my business. I was looking at the fabric scraps— my business of upholstery art, Antiquate Artistry, came from wanting to be less wasteful. The idea just evolved. If you let it evolve then its amazing where it goes.

Image: Tess McCabe

Tess: I could say that wanted to diversify my income to incorporate products, but really I just wanted to design nice books and make all the decisions! Plus publishing is not a big money-earner (at least the way I do it!)

Nadine: The flexibility, and being able to do what I love. Corporate life isn’t for me. 

How did you get started?

Image: Sister Scout Studio

Nadine: Like many female business owners I started my business as a side gig, around my day job in corporate events in communications. One of those boring days in the office I decided to give it a go. At the time I had two kids and was working full time. I thought, no pressure, and see how it goes. Then I got to the point where I almost had too much work, and went on maternity leave with my third child and have been working on Can Do Content since then.

Kerri: I was on maternity leave from my job as a flight attendant and when I was waiting to get the call to go back for retraining, I thought I would just give the upholstery business a go. Qantas called a few months later, but by then I had got into a magazine and had a front cover feature, had held an exhibition and I had three orders – one for eight chairs. I decided to leave flying. It was a really hard decision, but I couldn’t ignore the feeling, it was like my heart was bursting. And I knew I couldn’t combine flying and being away with motherhood.

Tess: It started unofficially through self-publishing Conversations with Creative Women in 2011, and was formalised into a company in 2014.

Image: Tess McCabe

What obstacles and challenges have you faced?

Tess: Books need marketing to sell, so once the book is produced, while there is no more ‘making’, you have to find time to keep on top of marketing. Finding time is always a challenge!

Nadine: Probably confidence – imposter syndrome. I know I can write, I have a background in marketing, I know there is a need for my services but I still questioned myself. The self doubt and wondering if I’m good enough.

Kerri: I think the biggest challenge was probably my mindset. I’ve always been a really positive person, but you can’t help the fears that come up where you wonder if people think it’ll be silly, I’m constantly working to quiet those little voices that say ‘you’re stepping outside the norm’. A lot of us a fear of success because then people might react in a certain way.

What are the pros and cons to running a business vs having a job when you have a family?

Nadine: As a mum the paid sick days are a pro of a job. Whereas in your business everything stops and comes to a halt. You need a big support network if you have a deadline, partner, family and friends that can help. But the flexibility and the reward for finding a passion that you happen to get paid for, rather than showing up to an office everyday to get paid for something that you don’t want to do are the highlights of having your own business. And I love that no day is the same, no client ever has the same story.

Kerri: Financially having your own business there is more pressure. With a job you turn up and do your job and you go home and you know you’ll be paid. There was so much I loved about flying, but I know not being in the job I remember the good and not the hard parts – like the 23rd hour you’ve been awake and you still have to drive home.

Tess: I was running my own business as a graphic designer for various clients before having kids, so working for myself on my own books meant that I didn’t have external deadlines, only my own. But the money is different when you have a product-based business vs a service-based business. Time is not the only outlay and there is more financial risk.

How do you structure your business around your family?

Image: Tess McCabe

Tess: Because I’m mostly the primary carer (and I have a p/t job) and my husband works full time, I use one weekend day when he is home to concentrate on my business. Outside of that, it’s night times.

Nadine: Before going on maternity leave, I worked on my lunchbreak, and then also in the evenings. I tried to keep the weekends free. At the moment its during naptime and the evenings and I still try not to work on the weekend.

Kerri: It looks different everyday – when my daughter was younger, it was a bit easier, because I would go into my workshop and work while she was sleeping. Nowadays when I’m working, if she wants to stay with me and I have to keep going, then she loves to help so I’ll give her something to do alongside me. I’ll set up a little loom and she’ll weave alongside me. I try and include her in everything so she doesn’t feel like she’s excluded. I hope that she sees it more as we’re playing together rather than ‘mummy’s at work’. We go on walks around our property if need be to reset. The two days she’s in daycare I do the things that I need to do that I can’t be interrupted for.

Final words of advice

Image: Sister Scout Studio

Kerri: The main thing is to remember who you are. It’s so easy for mums to lose touch with yourself. If you’ve got a bit of an idea, don’t say its silly, because the voices that say that are just trying to keep you safe. Push through that because its really worth it. Your children and family fill your heart in one way but having your own purpose – they don’t take from each other if you give each their space. 

Nadine: Don’t wait for the perfect moment, if I waited for the perfect moment it wouldn’t have happened. If you have that underlying passion and desire for something, just do it. If you think too much then you can always find a reason not to do it. Just give it a go and the worst that can happen is it doesn’t work out. Don’t be too harsh on yourself. Don’t listen to the mum guilt, something has to give, if the dishes aren’t done, whatever, its going to be ok.”

Tess: It takes a village! Utilise and ask for help. And don’t be too hard on yourself – businesses can evolve as your kids grow.

Connect with Nadine, Kerri and Tess on Instagram:

@candocontent

@antiquate_artistry

@creativemindshq

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Bec Mackey is a freelance feature writer who has worked in the media industry for over fifteen years. She writes about wellbeing, work, personal development and parenting, and when she can muster the energy and courage, she writes about Things That Matter. Connect with Bec via Instagram or at www.becmackey.com

Business plans for creatives: what mistakes to avoid

To give you a push in the right direction we’ve put together a list of the most common mistakes startups make during the initial planning phase. Here are some things you should know:

Undervaluing the products you create

If you create something beautiful and then sell it to the lowest bidder then you’re doing yourself a disservice. Your work is worth what someone is willing to pay for it, so don’t make the mistake of selling for what you feel you should sell for. Test the market and see what people are willing to part with in exchange for your work.

Leaving the hard tasks until the last moment

One of the most common mistakes is putting off hard and uncomfortable tasks. If you want to turn your creative talents into a lucrative new business, you’re going to want to tackle them head-on and embrace the challenge.

Being ridiculously over-ambitious

If you want to keep your motivation up, you’re going to want to be able to achieve the targets you set for yourself. No matter how successful you are, if your targets still seem miles out of reach you’re going to feel like you’re a failure. The best approach is to have a variety of tasks and deliverables that gradually increase in difficulty. It will allow you to build your confidence and take pride in what you’re building.

Not factoring in any possible delays

No list of common startup mistakes would be complete without some mention of being overly optimistic. Whether you are part of an online creative studio, or you’re importing new craft materials to use with your next big project, there will always be unforeseen delays. Even if you can’t identify what they are right now, you need to build some leeway into your business plan.

Ignoring the tools and services that are already out there

There are so many different tools and services out there you can utilize that we simply can’t fit them all into a simple 3-minute read. Here are a few you need to know about:

TrustMyPaper allows you to have a professional fine-tune your plan for flow and structure.

GrabMyEssay specializes in quick turnarounds when you want to make some last-minute alterations.  

Grammarly is ideal for using during the drafting process so you can create precise sentences that mean exactly what you intend.

Google Docs is a great collaborative tool if you’re partnering with a fellow creative to get your new joint venture off the ground.

Hemingway will prove useful if you want assistance with getting your plan concise and to the point.

Not quantifying any of your goals

It’s not enough to say you want to be the leader in your industry. Set yourself a quantifiable goal that you can actually measure your progress against if you want to give your business clear direction from day one.

Lucy Canner, Content Specialist at Studicus writing service says:

“I’ve sat through far too many meetings with talented creatives who make this mistake. Their work is inspirational, but they don’t seem to know the first thing about how to direct their efforts in a way that will make them money. My answer is always the same: be quantitative”  

Trying to offer far too many services

Last but not least, you simply must avoid having too much in your plan. If you want to offer half a dozen services from day one, you’re going to get burned out. And if you’re not exhausted from all the extra work, you’ll certainly be priced out of the market by specialists who focus on one or two key niches.

Final Thoughts

Hopefully, this article has given you plenty of direction and motivation to really push things forward. Don’t worry, you’re still going to get plenty of time to be creative every single day, it’s just that you need that additional structure and direction that running a business demands. Take your time to familiarize yourself with the mistakes above, and you’ll be able to ensure you learn from them without having to make them yourself.

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About the Author

Angela Baker is a self-driven specialist who is currently working as a freelance writer at BestEssay writing services. She is always seeking to discover new ways for personal and professional growth and is convinced that it’s always important to broaden her horizons. That's why Angela develops and improves her skills throughout the writing process to help inspire people.

To blog, or what to blog? 50 ideas for creative businesses

Over the past several years blogging has evolved from personal journal to marketing platform, given the rise of social media. While platforms such as Instagram, Twitter and Facebook may come and go in popularity, a blog is home to all your platforms. A directory for your portfolio, podcasts, products, services, and information while creating additional online visibility.

Given that blogging is slower and more expensive than social media, the key is quality over quantity. Below is a list of 50 blog topics to inspire you to create original, authentic content for your client base, while building community. Whatever your creative business or niche, you will find inspiration for your blogging content.

Ok, here we go!

Image: Christina Lowry

1. Restate your brand vision. Your why.

2. Q&A - They ask, you answer. Comb through your client emails for your most commonly asked questions, or use social media to put a call out for client questions, then answer them in this post. Invite readers to leave further questions in the comments.

3. Create a library of free training – a one stop post for any tutorials, how to’s, lists of tips etc

4. Include client testimonials and photos of clients using your products – the more creative the better

5. Share behind the scenes of look books or photoshoots – shout out to the team, the location, relay stories from the day

6. Create a mosaic of your nine favourite images from Instagram with a call to action to follow you on Instagram

7. Share your successes – awards, features, published work, do a recap on your/ your businesses achievements

8. Travel diary – going away for the weekend, heading overseas on a holiday or buying trip? Create a travel diary with tips from your experience

9. Summer reads – books that fit your niche that they may not have heard of and will thank you for

10. Curated gift ideas – Create a collection of products from your range that would be perfect for a special occasion, like Mother’s Day. Or, inspire with a selection of local makers products for a Christmas wish list

11. ‘Meet the Maker’ interviews – take five with a crafter you employ or represent, interview a staff member

12. Recipes – whether your brand is food related or not, recipes often add a sense of connection

13. Seasons – from seasonal products, to imagery of the seasons, nature is always a great starting point

14. Tips or advice – your favourite apps, the best way to do something, how to get a job in your industry, share your knowledge

15. Behind the scenes – everyone loves to take a peek behind the exterior and see the details of how things are made

16. Insider’s guide – share the secretes of your niche, your hometown, styling etc.

17. A studio/ workshop/ shop/ office tour – allow the audience to connect with and be inspired by your spaces and what they say about you or your brand

18. How To – use a product, make something, fix something. People love to learn.

19. The making of – a step by step visual of how something is made

20. Sneak peeks – create excitement about an upcoming collection

21. For the love of – share beautiful images relating to your audience. For the love of linen, gardens, lipstick, stationary

22. Highlights from the previous year, season or market – create a round up of images and info

23. Launch details – whether it is a book, product, event, share share share

24. Half yearly check-up – open up on how you working towards your goals, or encourage others to make plans for the next half of the year

25. Summer bucket list – things to do this Summer

26. Brand history – what has changed, what has stayed the same. When and where did you start out and where are you now?

27. Personal or funny stories – what you wanted to be when you grew up, how you thought Tasmania wasn’t a part of Australia, how you got a nick name

28. Create a regular feature – you can create a monthly challenge, feature a maker each week, a weekly editorial, a collection of inspiring images and quotes

29. Future plans – what are your big dreams? What direction do you see the business going in? If you knew you couldn’t fail, what would you do?

30. Write a list of your favourite accounts to follow on Instagram/ podcasts

31. Travel essentials – what do you pack when you go away overnight, overseas, with children?

32. A ‘day in the life' post – people are always fascinated by a day in the life of an entrepreneur or business owner.

33. Your routine – morning/night – do you wake at 5 am to do yoga and write your diary, or are you a night owl?

34. Share videos – video content is getting bigger and bigger. You can make a video out of most of the topics in this list.

35. Celebrate your businesses birthday – do a giveaway, celebrate your achievements, thank your customers

36. Your must-haves – what’s on your rider? Is it kombucha and lip balm? Coffee and a great bag? A certain pen, organiser or night cream?

37. Overcoming a creative funk – how do you find inspiration? What is your go to for self-care?

38. Explain one of your services – imagine a client came across your page for the first time and you were explaining what you do, or how a product works.

39. Your road to success – the path to overnight success is usually a long one.

40. Overcoming failure – think of a time when you used a failure to achieve a bigger goal, or to motivate you to do even better.

41. Things you won’t ever do – perhaps you won’t sell your originals, perhaps you will never buy caged eggs, we are as much what we do as what we don’t do.

42. Organisation hacks – do you batch production, are you a compulsive list keeper, are you terrible and being organised and have found ways to make it easier?

43. Create a roundup of your best content – save them from reading the whole blog and create a post that has the best of the best in one place.

44. Staying motivated – what keeps you motivated when business is slow, or you haven’t reached goal, or someone has copied you

45. Charity – do you support an organisation, do you fund raise, do you work with a company that pays living wages in third world countries?

46. How to style – a dress, a cushion, an office

47. Which _____ is the right one for you? This is great if you offer several similar products

48. Re-publish your email newsletter with a call to subscribe

49. Share something new – a product, team member, idea, business cards. People are attracted to new things.

50. Steps you have taking to have less environmental impact – recycled packaging, non-toxic dye, compostable mailers, timeless style.

Now, it’s time to get writing! Grab a cuppa and a notebook and brain storm some of the ideas on this list to create blog posts of value, with personality, that connect with your audience. Use you blog to inform, entertain and ultimately, give them the details that help them decide to work with you.

Working with a Business Mentor

Ever wondered what it’s like to work with a business mentor? We ask Jane Vandemeer, CWC treasurer and board member for her advice.

Jane Vandermeer is a creative & entrepreneurial thinker who doesn’t thrive under red tape or lots of rules. Having worked within the Fashion industry for 30 years, you can definitely say that fashion and small business is in her blood! Her strengths are to problem solve, particularly with a small budget, and to look into a small business to see what areas need help and guidance. Read Jane’s advice on working with a business mentor, and what you can get out of it.  

Part of my story

Not sure about you but I often found it challenging to cost up my garments. There was also the difficult task of promoting myself. Whether I was producing a range, making one-off pieces or providing a service (they were harder actually!), there was always the conundrum:

How do you price something when you are not sure how long it might take?

Perspective customers need a price or price range. So many times, I wanted the sale so I guessed the price, hoping that I was close to right. But it can be hard to remain competitive, cover your time, costs & make a profit!

Having a professional mentor can help

A professional mentor will look at your business from a different perspective. It is so hard to do that yourself when you are in the thick of small business.

Life gets in the way. It can be hard to keep yourself accountable. It is easy to push things to ‘next week’, particularly the things you don’t love doing.

One of the benefits is that having regular meetings with a mentor creates accountability and deadlines. It is one big way that can help propel your business forward, and significantly quicker.

Who is mentoring suited to?

• You are at the start up stage and not sure where to start. This includes important things like where to focus or spend money first.

• You have been in business for a while, feeling like you are working around the clock but can’t seem to get ahead and not sure why.

• You are looking at an exit plan but not sure how to do that

• You are passionate about so many things

• Those who are willing to take advise & learn

• Those who are brave to grow

• Many creatives’ are multi-dimensional but this can be overwhelming. Then comes paralysis…so you do nothing! A mentor can keep you going.

Tips when selecting your mentor

I often describe selecting a mentor as like selecting a councillor. Working one-on-one with a mentor is such a personal experience. If you are going to invest in a mentor, you need to connect and align with the right person.

A good place to start is to spend time at an initial meeting to ‘get a feel’ about a perspective mentor before diving in. If after the first meeting you don’t think you’re the right fit, that’s totally ok. Be upfront - they might also be able to recommend someone who is. 

Do you want your perspective mentor to be someone you admire?

Are they someone who has achieved or brings experience within the areas you need help & support?

Considerations for offerings/packages

In the initial meeting together, whether that is online, on the phone or in person, ask lots of questions. Make sure you are both clear on things like fees and what the mentoring service involves. 

Mentors might have different fee structures depending on the type of service you require. Here are some examples:

• An hourly rate. This is good for casual mentoring where something is project/problem based. 

• A program with a set number of modules. This type of structure gives perspective clients an idea of prices up front, so there are no surprises.

Some areas to consider:

• Appointment/meeting duration

• Frequency of meetings

• Does it include support such as emails, resources, phone calls outside of meetings?

• Are there certain days you can communicate?

• How is the payment system structured?

• Many do offer payment plans. This is often great for cash flow for small businesses.

Don’t be afraid to ask for clarity if you are not sure and get everything in writing. 

Expectations

It is good to set some expectations between yourself and your mentor too. Do you want someone to ‘teach you’ how to do various tasks/aspects of your business? Or do you want someone to ‘do it for you’?

Different mentors will have different approaches. For me, I have always come from the space of teaching & sharing knowledge, so that you are empowered to know, understand & grow. Everyone works in their particular way and there will be a mentor which will suit your style. 

Here is an example of what a mentor does…. 

A beautiful client of mine had been in business for over 5 years (so not a start up). She was working very hard yet not making enough at the end of each month.

After spending the time to understand her costs and sales. I discovered that she was only making 2% profit margin on many of her services!

We worked on a solution which gave her four options/strategies to increase profit within those existing services. The important thing was that they were all practical & easy to implement.

Her services were back up to 75-90% profit margin and best of all, it didn’t require that business owner to work any harder. 

A final note…

Different ideas can provide a different perspective to a business. Professional assistance can help set up ways to attract prospective clients who happily and joyfully pay for your beautiful and considered work!

Jane is the owner of Finesse Business and Style which provides services in business mentoring and styling. She is also the founder of Intuitive Whispers which provides intuitive products for the heart and soul.

How to set up an online business - Tips from Christina Lowry

When I started my online business I wasn't sure that I could run a business without a business degree. I laugh now at how innocent I was and I want to share my top tips and techniques to first create a business and then build it online.

I’m Christina Lowry, a jeweller and photographer. I created an online jewellery business, Christina Lowry Designs, when my first son was just a toddler and worked from home for several years. I started my online business after completing a bachelor of fine arts visual arts at Griffith University and working for ten years in the jewellery industry. I studied photography and gold and silversmithing as part of my degree and decided to pursue a jewellery apprenticeship upon completing my degree.

In my business, I handmade collections of gold and silver jewellery in my workshop, as well as taking custom orders. Recently I closed my online store for this business as it was generating more work that I could manage since I took on the opportunity of home-schooling our three children, which I love. Looking for greater flexibility, I followed my passion down a different avenue that emerged out of that business and now I run Christina Lowry Photography. I work with small businesses to create beautiful product photography for their websites, advertising and social media. This grew out of my initial business after creating several photoshoots for my jewellery collections and having other business owners contact me for the photographer’s details. I have been able to apply the knowledge gained from my retail years and online business experience into this new business

Image: Christina Lowry

Find your ‘why’

There is a saying that not every great baker should open a bakery. Is it a hobby or a potential business? Businesses are hard work. You need passion and commitment to even start a business, let alone maintain one through the ups and downs. So before we start discussing how to start a business you need to find your why. You’ll hear this all the time. ‘Find your why’. And that why may even change over time. Why do you want to start a business? Do you want to work from home in your pjs? Do you want to take control of your career? Are you looking for a way to contribute to the finances while raising children? Are you looking for pocket money in retirement? Do you make something that you want to sell? Do you want to help people? Help the environment? Knowing your why helps answer the questions that will follow. The why is not just about money.

If your why is because you want to earn over $100,000 a year while travelling the world, your business model will look very different to that of someone whose why is to follow a passion in retirement.

My why is that I want to get paid for doing what I love. I need a creative outlet that is flexible enough to fit with my lifestyle, I want to contribute to the family finances while staying at home and homeschooling my children, I want to follow my photography passion and use my skills and knowledge to work with other small businesses to up-level their brands. I’d like you to take to write down your why. Maybe next time you are sitting with a cuppa try explaining to yourself why you want to do what you want to do.

What’s your product?

Every business sells something. Product is the starting point of business. What is your product? A product can tangible, physical, expertise, virtual. Like online bookkeeping, stylist, business coach. Can you create a viable business around it? If your why is to support your family with your business, how much money do you need to make each year? If your product is hand carved wooden spoons, can you carve enough spoons a year to reach your goal? Or can you supplement that income by selling spoon carving kits and teaching workshops? Your product needs to fill a gap in the market. It needs to be useful to the client. A bag they can carry their groceries in, a wedding ring, a light shade for their lounge room, a candle as a gift for a loved one. So once you have decided on your product, it’s time to think about the client. Some clients will buy a $2 wooden spoon, some will buy a $60 hand carved wooden spoon, you need to find the right clients.

A note on pricing…

As a rule retail price is twice your wholesale price. To be a business and not a hobby you need to make a profit. Too many businesses start by charging too low, then worry when they lose customers once they adjust their prices. Start where you need to be. Being the cheapest is not a great strategy long term. Be the best. People pay more for great products and great service. For instance, Australian handmade businesses cannot compete on price alone with products coming from countries overseas with a lower cost of living. But we can compete on quality, design, innovation and customer service.

In terms of pricing, keep in mind that jewellery has up to a 300% mark up while stationary can be a lot less. Perceived value, cost of stock, insurance, overheads; there is a lot to take into account. But this rule of thumb is a great place to start.

Materials + labour x 2 = wholesale

Wholesale x 2 = retail

Even if you aren’t yet selling wholesale, you need to price accordingly for growth. When you are approached to sell in a bricks and mortar store you can do so. (Don’t be scared to lose clients by putting your price up. Educate them on why the price is the way it is. Your tools, experience, skill, aesthetic, customer service, overheads etc.)

Find your market

Once you have a product you need to find your market. Who are you selling to? You can have a great product, but if the people who need your product can’t find it, you won’t have a business. If your product is nappies, you need pregnant women and mothers to see you. If your product is silk ties, you want businessmen and women to see you. So, a nappy advertisement in the magazine on a first class flight would miss its mark. Silk ties in a mother and baby magazine is missing its mark too. You want to define your audience and then find where they are, what they are reading, what they are looking at. Who is your audience? I can guarantee it isn’t ‘everyone’. Is it you? People like you? Male or female? Age range? Are they buying for themselves or as gifts? This is going to affect the way you write about your product. There are a lot of exercises online about finding your ‘ideal client’. It may be a customer you already have. It might be an imaginary dream client. You can look at your current followers to research further. Knowing who they are gives you the tone on how to talk to them.

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Tip: Your budget is not their budget. This was a great piece of advice I got early on. I have never spent over $1000 online on a product I have never seen, but I have made $1000 plus sales in my online shop. Don’t underprice because it feels expensive to you. Something is only expensive if you can’t afford it. Other people can afford it.

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My ideal customer for Christina Lowry Designs jewellery was a female, 25 and over, university educated, working in a creative field like graphic design, who doesn’t buy mass produced items, is eco-conscious and prefers shopping online with small businesses.

Next, what is a brand?

Do you need a brand? I want you to think about some big, recognisable businesses. Big businesses have spent a lot of money on marketing and research and we can learn a lot from them that we can apply to our own businesses. Think of McDonalds. The golden arches. Red and Yellow. A fast, inexpensive, family-friendly restaurant. They never go off brand. Think of Tiffany’s jewellery. That duck egg blue box. Luxury Diamond jewellery. Their brand is simple and memorable. Your brand is everything about your business – your name, your logo, the colours you use, your tone of voice. Have you seen ‘who gives a crap’ toilet paper? Their tone is humorous, from the wrapping around their toilet rolls to the toilet humour in their emails. But they are also eco-conscious and installing toilets in third world countries.

What is your name? Logo? Colours? Copy Tone?

My brand for Christina Lowry Designs was black and white, clean and minimalist, my images had a creative and slightly vintage feel. My logo was cohesive across all my packaging. My tone was personable.

Image: Christina Lowry

On to the second part – building an online business.

Once you have your why, your product, your market and your brand you can start building your actual online website. Please, don’t even start until you have these things or it will be random rather than cohesive.

It’s not an online business without a website, and there are many platform providers out there these days. Your decision will depend upon your product, market and brand. From my experience, I love Squarespace for their websites, portfolios, blogs etc, and Shopify for an online storefront. You may want to sell on Etsy, Madeit on another online platform. This may work great for you. In my experience, even if you sell on one of these platforms you still need your own website to be sending your traffic too. Online marketplaces can close, or shut your account without warning. When people shop on Etsy you have more chance of losing a sale than if they shop directly on your website.

Even without much experience, you can create a great website using the templates Squarespace and Shopify provide. Or, support another small business and hire a graphic designer to create your logo, brand and website with you.
Once you have your name, claim your website and get an ABN. You can’t run a business if you aren’t buying your materials at wholesale. Research any other relevant legal issues pertaining to your business – eg, if you sell food or baby items. I don’t give legal advice. There are lots of government sites online that you can find out about things like registering your business, when you need to register for GST etc.

A mailing list!

It’s a must. It is easier to sell to a past client than to find a new one. Keep them up to date with what it happening behind the scenes, with promotions and product launches. Don’t be scared to email them. They love your business and they want to know about you and stay up to date. If you lose some subscribers don’t worry, they weren’t going to buy off you anyway. Most people use an opt-in to get subscribers. Be careful that your opt-in is attracting the right subscribers. If you do a giveaway of your product to drum up mailing list subscribers, you may just end up with subscribers who are after freebies and never buy.

Social Media

Social Media is a must in today’s day and age, but you don’t have to do it all. By knowing your market and researching where they are spending time, you will know whether you should be targeting Instagram, Facebook, Twitter, Pinterest, Youtube or a blog. Pick one or two and do them well. You can’t and don’t need to do them all. You will have the most success with the one you enjoy spending time on the most.

As a visual person I love Instagram and I love curating my feed, writing captions and creating conversations in this space. I tick the box in IG that posts the same post to Facebook, which gives me a facebook feed for my business with minimal fuss. I love Instagram and I could talk all day about it. But a few tips for Instagram.

• Only post your best pictures. If you only have a crappy picture don’t post it. Can you imagine Tiffany’s posting a crappy photo?

• Be genuine. Leave genuine comments and always answer comments.

• Use hashtags and locations

• Write a list of content ideas, batch shoot and edit them and have them ready in an app like Mosaico

• Don’t use bots to gain fake followers

• ‘Like for like’ and ‘follow for follow’ are the saddest sayings on the net - again, 100 genuine followers are better than 1,000 fake followers

Keep it maintained

So, once that is all in place you are done, right? You have created a business. You created an online storefront and you can sell to the world. Well, like a garden, it is never done. Your online store needs constant maintenance. But just chip away at it. One thing a day for your business = 365 things in a year.

Show up, set goals, embrace rejection as another step closer to a yes.

Image: Christina Lowry

Leading creative organisations

Over the course of this series on creative leadership we have focussed the discussion largely on individual leaders, while acknowledging that you can’t have a leader without a follower. For this last post, it’s worth taking a look at leadership within creative organisations, the traits that make them distinct and the best strategies to effectively lead them to success.

Most research into leadership and management in organisations is conducted in large corporate workplaces. This happens for a variety of reasons: big profit-driven organisations have the money to do research and the motivation to determine how leaders impact performance measures like shareholder value, and are large enough to undertake research of significant size and anonymity.

A significant portion of creative workers, however, do not conduct their business in large-scale companies. Research into the Australian creative industries from the census and other industry sources show that around 13 percent of those in the cultural sector are sole traders, compared to 6 percent in the broader economy. There are approximately 123,000 creative businesses in Australia; 98 percent of these employ less than twenty staff and have a turnover of less than $200,000 annually.

If creative businesses are largely small-scale and tight on resources, how does this impact the role of creative organisational leaders?

We typically associate leadership with positions of authority, what is known as headship. Those who are managers, owners, founders and directors are generally recognised as leaders by those around them. Research has shown, however, that leadership does not necessarily equate to managerial position and, importantly, those who do not have a role function that includes leading people can still display the characteristics, and exert the influence, of leaders. Creative leadership, despite our preconceptions of it as a hierarchical construct, is often more distributed in nature.

In the reality of creative occupations, leadership is more likely to be associated with influence than organisational power. To get things done as a small business operator or sole trader, a leader needs to clearly articulate her creative vision, build relationships, communicate needs and outcomes, and effectively and encourage others to support her goals.

This distributed—or relational—idea of leadership actually aligns with the current understanding of creativity. Whereas historically, creativity was associated with individual talent, something only a lucky few were born with, it is now recognised as existing in the spaces between people. It is a process that is fostered and enhanced in the sharing of collaborative ideas. Thinking about leadership has travelled along a similar path. We no longer ascribe to the “Great Man” theories of the past, in which leaders are born with inherent traits that lead to their positions in society. Leadership is rather a collective process enacted by many.

Research shows that creative leaders are comfortable with the visionary aspects of leadership. Perhaps unsurprisingly, creative leaders are good at crafting narratives and communicating their stories to others. What they are less comfortable with, however, is the ‘people side’ of leadership, the area where it overlaps with management. Many creative leaders struggle with the idea of working through others, delegating instead of being a one-man band. This reluctance or inability to share responsibility means that creative organisations may fail to grow, and those who work with such leaders may fail to develop their own skills.

What can be done to develop operational management in creative organisations?

I hate to put my ex-HR hat on here, but a bit of structure wouldn’t go astray. One creative leader told me that in her job description (she had one!), point number 16 was “Manage team and HR.” This shows how far down building and developing a successful team lay in her company’s list of priorities.

The solution to these problems doesn’t have to be overly burdensome. If you are a leader of staff (or volunteers), you need to give their management and development some thought. To start with, ensure all staff understand the strategic aims of the business and, crucially, what roles they play in the achievement of those aims. Second, all staff need accurate, up-to-date job descriptions that include not only their required tasks and priorities, but the skills required to do them. Third, using job descriptions as a basis, have a discussion about staff performance and development. Does your team have all the skills necessary to do the job? If not, what can you do together to develop those skills (projects, research, on-the-job experience in addition to learning options)? If they are performing well in the job, what’s next? How can you provide stretch in their roles?

The common theme in the above activities is conversation. Take the time, regularly, to talk to your team about their role and development, not just the work of the day. Step away from the activity at hand to discuss their performance, find out how they are doing and ask if they need support. Staff perform best with a clear understanding of what is required of them and how it fits into the bigger organisational picture, regular feedback, and leadership that recognises their input and development.

By focussing more on staff, or followers, your organisation will not only flourish, but you will become a better leader. A true win/win situation.

Kim Goodwin is an academic researcher and arts manager with a background in leadership, human resources, and career development. Since leaving her corporate career, Kim has focused on building understanding in how creative leaders are developed while working in a variety of arts organisations and academic environments. She can be found on LinkedIn, or follow her on Twitter (@KimAroundTown).